The stereotype of the manager with all the answers is a familiar one. But is it an accurate portrayal of
effective leadership? In reality, the ability to ask the right questions is a far more valuable skill.
The Myth of the Answer-Man (or Woman) Manager
Many believe managers should have an answer for everything – a solution for every problem. This
expectation sets both managers and employees up for failure. Managers are human beings, and
mistakes are inevitable. Their decisions are influenced by their experiences, emotions, and even
physical state. This can lead to biased perceptions and ultimately, flawed judgments.
The Magic of Asking the Right Questions
Here’s where the power of questioning comes in. By asking insightful questions, managers can achieve
several key things:
● Clarify the Problem: Often, problems are poorly defined or misunderstood. The right questions can
help everyone involved see the issue from various angles, leading to a clearer understanding.
● Uncover Diverse Solutions: Different people have different perspectives. By involving everyone, a
manager can tap into a wider pool of potential solutions, increasing the chances of finding the most
effective approach.
● Shared Ownership: When people are involved in the problem-solving process, they feel a sense of
ownership over the solution. This fosters greater buy-in and commitment to implementation.
The Right Questions, the Right People
Effective questioning goes beyond just asking. Here are two crucial aspects:
● Identifying the Right People: Involve only those with the necessary authority, power, and influence
to implement the solution. Solutions created in a vacuum are unlikely to succeed.
● Integrating the Answers: Once questions have been asked and answers provided, the manager
must weave them together into a cohesive solution that addresses all aspects of the problem.
The Takeaway
Great managers don’t need all the answers. They need the ability to ask the right questions, foster
collaboration, and integrate diverse perspectives. This approach leads to more effective problem-solving
and a more engaged team. Remember, the right questions can unlock the right answers – and
ultimately, the right solutions.
